Customer Protection & Fair Practices Code

Grievance Redressal Mechanism

Last Updated: September 28, 2026

At Earth Wealth Group, we are committed to transparent, fair, and prompt dispute resolution. In compliance with RBI Fair Practice guidelines for lending intermediaries, we maintain a dedicated 3-tier escalation matrix.

Level 1: Customer Support Desk

For general queries, loan application status, or initial concerns, contact our operations desk. We aim to acknowledge all issues within 24 hours.

Email: info@earthwealthgroup.com
Helpline: +91 7999999163 (Mon-Sat, 9:30 AM to 6:00 PM)
Expected Resolution Time: 2 to 3 Working Days

Level 2: Designated Grievance Officer

If your concern is not resolved at Level 1 within 3 working days, or if you are dissatisfied with the response, you can escalate the matter directly to our Designated Grievance Redressal Officer:

Nodal Grievance Redressal Officer:
Mr. A. Chaurasiya
Earth Wealth Group
Plot No. 28-B, Block D, Kiran Garden, Uttam Nagar, New Delhi - 110059
Direct Email: grievance@earthwealthgroup.com
Response SLA: 48 Hours | Final Resolution: 7 Working Days

Level 3: Banking Ombudsman Escalation

If the complaint relates to a partner lending bank/NBFC (e.g. loan disbursal dispute, interest calculation discrepancy, or account debit) and remains unresolved after 30 days, you may escalate your grievance directly to the Reserve Bank of India (RBI) Integrated Ombudsman Scheme via the official portal at https://cms.rbi.org.in.